TERMS & CONDITIONS – DOORSTEP-IT
(PTY) LTD
Registered Company: Doorstep-IT (Pty) Ltd
Company Registration No.: 2020/213338/07
Established: 2020
Trading Name: Doorstep-IT
Registered Address: [Insert Company Registered Address Here]
Website: www.doorstep-it.co.za
Email (Legal & Accounts): lelethu@doorstep-it.co.za
WhatsApp/Contact: 072 322 3600
Last Updated: December 2025
- DEFINITIONS AND ACCEPTANCE
1.1. Definitions
In these Terms and Conditions (“T&Cs”):
● “The Company” refers to Doorstep-IT (Pty) Ltd, Registration No. 2020/213338/07.
● “The Client” refers to the individual, business, or entity contracting with The Company
for services.
● “Services” refers collectively to all products and services offered by The Company,
including but not limited to those listed in Section 2.
● “Agreement” means the contract for Services between The Company and The Client,
governed by these T&Cs, the accepted quotation, and the relevant invoice.
1.2. Acceptance of Terms
By requesting a quotation, paying a deposit, instructing The Company to commence work, or
utilising any Service, The Client acknowledges and agrees to be bound by these T&Cs in their
entirety. These T&Cs supersede any prior arrangements, negotiations, or oral agreements. - SCOPE OF SERVICES
The Company offers a comprehensive range of digital and IT services, including:
Category Specific Services
Website & Digital Website Design (Start-Up, Professional,
E-Commerce), Hosting, Domain
Registration.
Marketing & SEO Search Engine Optimisation (SEO), Google
Ads, Facebook Ads, Instagram Ads,
LinkedIn Ads Management.
Branding & Identity Custom Logo Design, Corporate Identity,
Company Profile Development, General
Graphic Design.
Social Media Social Media Strategy and Management
(Content Creation, Scheduling,
Monitoring).
Other General IT consulting, Email Setup,
Maintenance, and Technical Support. - FINANCIAL TERMS AND BILLING
3.1. Project Billing (Non-Recurring Services)
● A mandatory 50% non-refundable deposit of the total quoted project cost is required
before The Company commences any work.
● The remaining 50% final balance is due upon submission and Client approval of the
completed work.
● Payment Deadline: The final balance must be settled no later than seven (7) calendar
days after the submission of the completed work, or by the last day of the calendar
month in which the work was completed, whichever date is earlier.
● Launch: Websites and final design files will only be migrated/launched or released to The
Client upon receipt of the final, cleared payment.
3.2. Recurring Monthly Services (Retainers)
● This includes SEO, Social Media Management, and certain Maintenance plans.
● All recurring fees must be paid in full, in advance, before the start of the service period
(i.e., by the 1st of the month).
● Service Interruption: Should payment not be received by the 5th day of the month,
The Company reserves the right to suspend or terminate the Service immediately without
prior notice.
● Hosting Fees: Hosting is billed monthly or annually, payable in advance. Non-payment
will result in the immediate suspension of the website, domain, and associated email
services.
3.3. Advertising Budgets (Ads Management)
● The management fees for Google Ads, Facebook Ads, etc., are separate from the actual
advertising spend (budget).
● The Client is solely responsible for paying the advertising platform (e.g., Google, Meta)
directly for the ad spend. The Company only manages the campaign for the agreed-upon
management fee.
3.4. Price Validity and Increases
● Quoted prices are valid for 30 calendar days.
● The Company reserves the right to increase fees for recurring Services (Hosting, SEO,
Social Media) annually, with 30 days’ written notice to The Client.
3.5. Refunds
● Deposits: The 50% project deposit is non-refundable once The Company has
commenced work. If The Client cancels before any work has started, a refund of the
deposit will be considered, less any costs incurred (e.g., domain registration, third-party
licenses).
● Monthly Services: Fees for SEO, Social Media, Ads Management, and Hosting are
non-refundable once the service period has commenced. - PROJECT EXECUTION AND CLIENT
OBLIGATIONS
4.1. Content and Material Submission
● The Client is responsible for supplying all required content, including text, images, logos,
product data, and brand guidelines, in a final and useable format.
● Delay Clause: The project timeline is contingent upon The Client providing all required
materials timeously. Delays in content submission by The Client will automatically extend
the project delivery date without penalty to The Company.
4.2. Review and Revisions
● Project quotations include a limited number of revision rounds (typically one to two,
depending on the package).
● Once The Client provides written approval for a design or website build, any
subsequent, material changes or additions will be invoiced separately at The Company’s
standard hourly rate, currently set at R450.00 per hour (excl. VAT).
4.3. Post-Launch Support
● Basic support for launched websites is provided for 30 days post-launch to address
bugs or minor issues resulting from the development process. This does not cover new
features, client-introduced errors, or content updates.
● Unless a specific maintenance plan is purchased, ongoing website maintenance and
content updates are the sole responsibility of The Client. - HOSTING, DOMAINS, AND
TECHNICAL RESPONSIBILITY
5.1. Hosting as Reseller
● The Company provides hosting services as a Reseller of Host Africa. While The
Company will act as the primary liaison for technical issues, the ultimate responsibility for
server uptime, security, and data integrity rests with the upstream provider (Host Africa).
5.2. Liability Disclaimer (Hosting)
The Company accepts no liability for:
● Unplanned or scheduled server downtime, maintenance, or service interruption.
● Loss or corruption of data, emails, or files stored on the server.
● Security breaches, hacks, or malicious activity originating externally or caused by weak
client-side passwords/practices.
● Client-side issues, including device, network, or third-party software incompatibilities.
5.3. Domain Ownership
All domain registrations made on behalf of The Client will be registered in The Client’s name.
The Client is responsible for ensuring the renewal fees are paid timeously, though The
Company may facilitate the renewal via the hosting invoice. - INTELLECTUAL PROPERTY (IP)
6.1. Client Ownership
Upon full and final payment for a project, The Client is granted full ownership and
intellectual property rights to the completed, final design and content (e.g., logo, website
code, written content).
6.2. Company Ownership
● All drafts, working files, source files (unless specified), unselected design concepts,
internal development tools, and intellectual property developed prior to or outside of the
specific project remain the exclusive property of The Company.
● Portfolio Rights: The Company retains the right to display, showcase, and promote the
completed work in its portfolio, on social media platforms, and in all marketing materials. - ADVERTISING, SEO, AND
PERFORMANCE GUARANTEES
7.1. Performance Disclaimer
The performance of SEO, Google Ads, social media campaigns, and all other marketing
Services is subject to external factors, algorithm changes, competitor activity, and market
dynamics that are outside The Company’s direct control.
7.2. No Guarantee
The Company explicitly makes no guarantee or warranty of specific results, including
but not limited to, search engine rankings, sales volume, lead quantity, or return on
investment (ROI). The Company guarantees only to execute the Services with professional
diligence and best industry practices. - CANCELLATION AND TERMINATION
8.1. Monthly Services Cancellation
● The Client must provide 30 days’ written notice via email (hello@doorstep-it.co.za) to
cancel any recurring monthly retainer service (SEO, Social Media, Maintenance).
● The service will cease 30 days from the date of the written notice, and The Client will be
billed for the final 30-day period.
8.2. Project Cancellation by Client
If The Client cancels a Project Service after work has commenced, all payments made
(including the 50% deposit) are non-refundable and forfeited to cover costs incurred and
time allocated.
8.3. Termination by The Company
The Company reserves the right to terminate any Service or Agreement immediately and
without liability should The Client breach any part of these T&Cs, including non-payment,
providing unlawful content, or abusive behaviour. - CONFIDENTIALITY, LIABILITY, AND
LAW
9.1. Confidentiality
Both The Company and The Client agree to hold in strict confidence all sensitive business
information, financial data, and technical procedures exchanged during the course of the
Agreement.
9.2. Limitation of Liability
The total aggregate liability of Doorstep-IT (Pty) Ltd to The Client for any and all claims arising
from or related to the Services, whether in contract, delict (tort), or otherwise, shall be strictly
limited to the fees paid by The Client to The Company for the specific Service giving rise
to the claim.
The Company shall not be liable for any indirect, incidental, special, or consequential
damages, including loss of profits, income, data, or business interruption, regardless of the
cause.
9.3. Governing Law
This Agreement and these T&Cs are governed by and construed in accordance with the laws
of the Republic of South Africa. Both parties consent to the non-exclusive jurisdiction of the
High Court of South Africa. - CONTACT DETAILS
For all legal, accounts, and support enquiries related to these Terms and Conditions:
📧 Legal & Accounts: hello@doorstep-it.co.za
📞 Contact: 072 322 3600
🌐 Website: www.doorstep-it.co.za